Frequently Asked Questions
Everything you need to know about your Klei Merch experience.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific return restrictions.
How do I know which size to order?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements to a favorite garment you already own for the perfect fit.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How should I care for my Klei Merch apparel?
To preserve the quality of the prints and fabric, we recommend washing items inside out in cold water and hanging them to dry or using a low-heat dryer setting.