Returns & Exchanges

At Klei Merch Shop, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn and unwashed items. If you are not completely satisfied with your purchase, our streamlined process makes it easy to get a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached to ensure they are protected during transit.

• 3.
  Ship the Package

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned garments, we will process your refund or ship your exchange within 5-7 business days.